Frequently Asked Questions
Most frequently asked questions + answers
We accept Visa, MasterCard, American Express, Discover + Afterpay*.
*Afterpay is a service that allows you to make purchases now and pay for them in four equal payments.
After your items have been shipped, you will receive an email confirmation which will include the tracking information for your order.
See Orders for more details.
At this time we ship to all 50 states in the United States , some U.S. territories + Canada.
If you wish to change or cancel your order, please request your cancellation within 24 hours of purchase at: orders@helloluxurylife.com
For all of our jewelry a signature is required for deliveries.
We recommend making arrangements with the delivery carrier if you are unable to sign or be present during the time of delivery.
We want your experience on our site to be a positive one. If you would like to return your purchase, we offer a 30 days return on all items. See our Returns Policy for more details.
We are delighted to offer complimentary standard shipping for all orders placed in the USA, excluding orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands which will have an additional cost.
Expedited shipping and orders placed in Canada will incur an additional cost.
See Shipping + Delivery for more information.
Fine Jewelry
All Fine Jewelry will be shipped within 7 to 10 business days via USPS 1st class after processing your order.
Home Décor + Furniture
Most Home Décor merchandise will be shipped within 7 to 10 business days after order processing.
Larger items that require truck delivery may take up to 3 weeks for delivery after shipment.
Please see Shipping + Delivery for more information.
Yes, your order may be subject to sales taxes. HLL is required to charge sales taxes based on specific state and local tax rates.
Our products do come with certain warranties. See our Warranty Policy for details.